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Embroidery digitizing is the process of converting existing artwork like a company logo or team emblem into a stitch file that an embroidery machine can sew on a garment. Before any design can be embroidered, it must be digitized. Digitizing is a complex process that is both art and science. The cost of digitizing a logo depends on a few factors: what size of design (a left chest design will cost less to digitize than a full back design) and the amount of stitches in the logo.  Digitizing cost starts at $45.

The set-up charge is a one time charge. Once we have your digitized logo on file we will be able to use it on any future orders.  If the embroidery file needs to be altered in any way (size or other changes) an editing fee may apply.

Quotes are always free! Complete the quote form on our website and we’ll send you a complete quote. The more information you provide on the quote form, the more accurate our quote will be.

Typical production time is 3 weeks to complete an order from the time you approve the order confirmation.  We do have seasonal ‘busy times’ where orders can take 4-5 weeks. If you have a deadline or a tight timeline, please let us know on the quote form and we’ll do our very best to accommodate.

We try to keep our process as simple as possible, please see here for our complete process!

The quickest and best way to send payment is to send an e-transfer to amber@29north.ca  This is our preferred method of payment however we do accept cash/cheque, credit card and debit card.  Please be advised that an additional 3% will be added to invoices over $1000 if you choose to pay by credit card.

Yep — one of the best parts for us is delivering your completed order! Delivery/Pick up will be outlined on your Order Confirmation…you can see the complete process HERE.

Typically, we require vector based files allowing colour separation. Vector files convert type to lines and curves. Adobe Illustrator or EPS files are preferred. Bitmap or raster (Photoshop) files will not be accepted. Artwork re-creation of non-vector artwork is available. Charges will be quoted upon review of the existing art files. JPG files are usually fine for digitizing purposes (embroidery orders) but we do require vector artwork if you are getting anything printed. If you are unsure about your logo file? Contact us for further assistance.

Since all orders are custom, all orders are final and non-refundable.