Ask us Anything!

1. What is digitizing?

Embroidery digitizing is the process of converting existing artwork like a company logo or team emblem into a stitch file that an embroidery machine can sew on a garment. Before any design can be embroidered, it must be digitized. Digitizing is a complex process that is both art and science. The cost of digitizing a logo depends on a few factors: what size of design (a left chest design will cost less to digitize than a full back design) and the amount of stitches in the logo.  Digitizing cost starts at $45.

2. Once I get my logo digitized, do I need to pay the fee again if I order in the future?

The set-up charge is a one time charge. Once we have your digitized logo on file we will be able to use it on any future orders.  If the embroidery file needs to be altered in any way (size or other changes) an editing fee may apply.

3. How do I find pricing?

Quotes are always free! Complete the quote form on our website and we’ll send you a complete quote. The more information you provide on the quote form, the more accurate our quote will be.

4. How long does it take to process an order?

Typical production time is 3 weeks to complete an order from the time you approve the order confirmation.  We do have seasonal ‘busy times’ where orders can take 4-5 weeks. If you have a deadline or a tight timeline, please let us know on the quote form and we’ll do our very best to accommodate.

5. What is your process?

We try to keep our process as simple as possible, please see here for our complete process!

6. Forms of Payment

The quickest and best way to send payment is to send an e-transfer to  This is our preferred method of payment however we do accept cash/cheque, credit card and debit card.  Please be advised that an additional 3% will be added to invoices over $1000 if you choose to pay by credit card.

7. Do you offer delivery? If so, what do you charge?

Yep — one of the best parts for us is delivering your completed order! Delivery/Pick up will be outlined on your Order Confirmation…you can see the complete process HERE.

8. What are the format and quality requirements of my logo file?

Typically, we require vector based files allowing colour separation. Vector files convert type to lines and curves. Adobe Illustrator or EPS files are preferred. Bitmap or raster (Photoshop) files will not be accepted. Artwork re-creation of non-vector artwork is available. Charges will be quoted upon review of the existing art files. JPG files are usually fine for digitizing purposes (embroidery orders) but we do require vector artwork if you are getting anything printed. If you are unsure about your logo file? Contact us for further assistance.

9. What if I currently do not have a logo?
We can help you with that! We are connected to a number of excellent graphic designers.

10. What is your return policy?

Since all orders are custom, all orders are final and non-refundable.                                           

11. What is your cancellation policy for orders?
After Order Confirmation is approved and payment is sent, your order is considered approved in our system. From that point on we are working hard to fulfill your order and it cannot be cancelled at that point.
12. Are there any design fees?
For embroidered apparel, there may be a one time digitizing fee. There are set-up costs involved with most products, all of the details will be outlined on your quote.
13. If I don’t know what I need, can you help me determine what to order?
Absolutely! We love helping our clients and suggesting options for them. For example, if you have a price range per item in mind, we can put together a few options and work from there!
14. Do you offer discounts for merchandise that I will be carrying for re-sale?
If you’re interested in merchandise for retail, please let us know and we can discuss the opportunity.
15. Can I supply my own merchandise or products to be branded?
At Twenty Nine North we have access to excellent suppliers who provide us with high quality garments, suited for decoration (embroidery/screen printing etc.) Many garments purchased on store shelves, are not. Quality and longevity is very important to us. A jacket purchased at (insert-store-name-here), for example, may have zippers and seams in inconvenient locations, making it impossible for us to work with on our machine. Another downside is, (insert-store-name-here) apparel is typically low quality and since we pride ourselves in making your logo look THE BEST, after one wash, the (insert-store-name-here) shirt may shrink diagonally, leaving people wondering who stitched that awful looking shirt for you. The logo looks great, but that shirt does a bad job of showcasing your logo. In SOME CASES, we will consider doing embroidery on garments supplied by customers. Inquire here.
16. Do you have a minimum order requirements?
Yes. Here are a few details: Hats: minimum of 24 pieces. Embroidery: minimum of 12 pieces. Screen Printing: minimum of 24 pieces. Minimums on hard goods vary from 12-72 depending on the product.

Have any other questions?  Contact us

Hillary J

My experience with Twenty Nine North was very positive. Everything was so well done and so fast. Everyone loves their hoodies, they turned out amazing. Thank you!

Embroidered Grad Hoodies for Morris 2020 Graduates

Denise T

We’re SO happy with our new apparel, thank you so much Twenty Nine North, for the quality work!

Direct To Garment Printed Apparel for Lullaland

Deanna & Tim

Amber has been fantastic to work with. Her attention to detail when working with our logos has been second to none. We are more than happy with the quality and customer service!

Embroidered Apparel
for Jablonski Carpentry Inc.

Tyler Kornelsen

Our school had an excellent experience ordering apparel from Twenty Nine North. Amber was prompt in answering emails and finding a range of options for products that we were interested in. We were able to offer our students a wide variety of different clothing options and the products all turned out extremely well.

Variety of Screen Printed and Embroidered Apparel for Rosenort School

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We’d love to start working with you on your new products! Reach out to us so we can begin dreaming together!