Ask us Anything!
1. What is digitizing?
Embroidery digitizing is the process of converting existing artwork like a company logo or team emblem into a stitch file that an embroidery machine can sew on a garment. Before any design can be embroidered, it must be digitized. Digitizing is a complex process that is both art and science. The cost of digitizing a logo depends on a few factors: what size of design (a left chest design will cost less to digitize than a full back design) and the amount of stitches in the logo. Digitizing cost starts at $45.
2. Once I get my logo digitized, do I need to pay the fee again if I order in the future?
The set-up charge is a one time charge. Once we have your digitized logo on file we will be able to use it on any future orders. If the embroidery file needs to be altered in any way (size or other changes) an editing fee may apply.
Typical production time is 3 weeks to complete an order from the time you approve the order confirmation. We do have seasonal ‘busy times’ where orders can take 4-5 weeks. If you have a deadline or a tight timeline, please let us know on the quote form and we’ll do our very best to accommodate.
5. What is your process?
The quickest and best way to send payment is to send an e-transfer to firstname.lastname@example.org This is our preferred method of payment however we do accept cash/cheque, credit card and debit card. Please be advised that an additional 3% will be added to invoices over $1000 if you choose to pay by credit card.
Typically, we require vector based files allowing colour separation. Vector files convert type to lines and curves. Adobe Illustrator or EPS files are preferred. Bitmap or raster (Photoshop) files will not be accepted. Artwork re-creation of non-vector artwork is available. Charges will be quoted upon review of the existing art files. JPG files are usually fine for digitizing purposes (embroidery orders) but we do require vector artwork if you are getting anything printed. If you are unsure about your logo file? Contact us for further assistance.
10. What is your return policy?
Since all orders are custom, all orders are final and non-refundable.
My experience with Twenty Nine North was very positive. Everything was so well done and so fast. Everyone loves their hoodies, they turned out amazing. Thank you!
We’re SO happy with our new apparel, thank you so much Twenty Nine North, for the quality work!
Deanna & Tim
Amber has been fantastic to work with. Her attention to detail when working with our logos has been second to none. We are more than happy with the quality and customer service!
for Jablonski Carpentry Inc.
Our school had an excellent experience ordering apparel from Twenty Nine North. Amber was prompt in answering emails and finding a range of options for products that we were interested in. We were able to offer our students a wide variety of different clothing options and the products all turned out extremely well.
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We’d love to start working with you on your new products! Reach out to us so we can begin dreaming together!